1. Scope of Support
Support for TAU Icon Generator includes assistance with:
- Installation and activation
- Basic usage questions
- Troubleshooting errors related to normal operation of the Software
- Clarification of documentation
Support does not include:
- Custom icon design work
- Prompt crafting services
- Training, consulting, or instruction beyond basic use
- Debugging or modifying your project code or environment
- Writing prompts or workflows for your use case
2. Support Method
Support is available by email at:
taudevtools@gmail.com
There is no phone, live chat, or video call support.
3. Response Times
Support is offered on a best-effort basis.
- Most inquiries are answered within 1–3 business days
- Response times may vary based on workload, weekends, and U.S. holidays
- No guaranteed response times or service-level agreements (SLAs) are provided
4. Required Information
To assist efficiently, please include:
- Order email or purchase receipt
- Operating system and Unity version (if applicable)
- Exact error message or screenshot
- Steps to reproduce the issue (if known)
Requests missing this information may require additional time to resolve.
5. Updates and Compatibility
We aim to maintain compatibility with current stable software versions, but:
- No guarantee is made that future OS or Unity updates will remain compatible
- Updates are released at our discretion
- Access to future paid upgrades may require a new purchase
6. Limitations
Support does not cover issues caused by:
- Modifying the Software's code or files
- Unsupported environments, frameworks, or Unity beta versions
- Third-party assets, plugins, or project conflicts
- User-side hardware, operating system, GPU, or driver issues
- Misuse of OpenAI accounts or API keys
7. OpenAI API Support
TAU Developer Tools does not provide support for:
- OpenAI billing or API fees
- OpenAI rate limits
- OpenAI service outages
- Account restrictions or suspensions from OpenAI
For those issues, contact OpenAI directly.
8. Contact
For support or product questions, email:
taudevtools@gmail.com